我真的不想变成Complain King

最近不知怎的，总遇见些杜兰的事。之前的那银行信用卡得投诉，前日又让我遇到不知所谓的商家。

上个礼拜天我与老婆大人带了老大老二与友妮到罗宾的儿子们（Robinsons）及谷中城（Mid Valley）去。没常到那儿去，这次是因为罗宾的儿子们给了我两百块大圆礼券，那么就找借口要老婆一起去。买了些用品，那么就去还钱。天啊，等了２０分钟，只等一个顾客，后面也等了几个同样等的不耐烦的顾客，那收银员招来了一个又一个的上司，为了就是解决那顾客买的东西折扣不对称的问题。我看不能在等，便问他：“What's going on? What's acutally happen here?”那些人才说是折扣问题，那么我就问他有没有其它的收银台，他才木童摇指另外一个收银台。那罗宾的儿子们真的不知道想什么，收银台做到根本看不出是收钱的，而且员工还有待训练训练，怎不早点木童摇指？
我老婆不是个有耐性的人，当然不爽，也一直问他们到底怎样做工的？说真的，我不会去complain这么小的事，而且我蛮同情罗宾的孩子们的，因为生意很差，怎样赚钱呢？况且人家给我钱去买东西，不是说做人要有感恩之心吗？

过后老婆大人要买她公司的放File的Rack,知道家乐福有便宜的，而且３０公里内免费送，便到谷中城去。
都由老婆大人搞定，因为她公司的嘛，也以为应该没什么问题，便都带着老大老二看那大大架的ＬＣＤ电视机，看来看去，还是觉得都还是很贵，不贵的那些营幕都不尖（sharp)。

前日，老婆向我complain这家乐福不知道怎样做生意，买了６个RM99.00的Book Shelf送来了RM199.00的Wardrope。这下子麻烦了，不能通过电话解决，我也不知为何不能电话上解决，一定要我们整家人浪费一个晚上回到家乐福。

我以为老婆解决的了，便让她去Information Counter去办理。怎知，等了很久，看完所有ＬＣＤ电视机，她还没回来，便到那Information Counter去看看。怎知原来那Store Manager不肯退现钱。他说家乐福的Practice就是如果用信用卡，那么就要取消那Transaction。但是都过３天了，信用卡过账了呀，你应该退现钱。我便跟那Store Manager理论，我也拿特易购与巨人霸市来相比。它们不管你用什么方式给，都退现钱给你。那家伙还是坚持。那么我可火了便提高我的声量对他说："You sent us the wrong thing!"当然我狠狠地鸟他够力够力也说要complain到消费人事部，那么他才说了一句：“OK lar, since you said we sent you the wrong thing",才肯现金退款。

这真是不知所谓嘛！买９９的东西，送１９９的东西，但我们都不能用，而且还要我们那么麻烦的去拿回退款，还不是现金。他以为我们是信用卡的老板，有钱赚么？

这样的Operation Issue及冥顽不灵的对待顾客的方式，我真的更加担心这霸市在大马的未来前景。这年头，都讲究顾客至上，他们还不能够满足顾客的和理要求，那么自己看着办吧！听那送货来得罗里司机说，送错货对他来说已是司空见惯了，叫我们敢敢鸟那些收订单的人。

Complain to Bank then Bank Negara then Ministry of Finance

When I receive my credit card bill statement this month I got a shock when I saw the Finance Interest of RM15.60 over outstanding of RM72.45. It was my fault for not paying the bill in full. I took for granted during my previous month bill payment as I was taken the RM100 for other purpose when I was suppose to pay RM1,000 for the RM972.45 for September bill. I was using cash deposit machine to pay for the bill and thus it suppose to be rounded up and RM1,000 it should be. It was ended up that I pay RM900 for the bill of RM972.45 and due to the laziness of returning to the bank branch and topup the balance I have again took for granted to relay the outstanding accrued to this month. However, it was not something new to me as I did that before and this is only happen when I am paying with cash, when I got to rush for the expiration date and I have allocated RM1 to RM2 for the Finance Interest, as what it should be. Cheque payment is always sharp and I understand the high interest rate of credit card charges.

I had thus made a call last nite and complained to the bank's credit card center. I have requested on the formula on the Finance Interest calculation but I was told that the formula is too complicated for human to understand. It makes me more frustrated when I was told that since I have make the complain the bank shall withdraw this Finance Interest of RM15.60 and I do not have to pay for it. What is the heck? Finance Interest can be imposed and withdraw as bank's like? I have insist to get a copy of how the Finance Interest is being calculated and I was promised by the customer service agent to get a fax this morning but I have not receive any and I have again make second and third call this afternoon. I was again being promised that the fax shall land tonite.

I was totally unsatisfied with the bank's service and I have make a call to Bank Negara thenafter and complain to them. I was again told that the calculation is too complicated for me to understand. I do not understand why and what makes it so complicated to understand. I have expressed my greatest shockness over the RM15.60 from the outstanding of RM72.45 and all my previous bills was paid in full amount. On what basis this high Finance Interest impose? I have even told the Bank Negara staff that this is higher than Loan Shark and by looking at this stupid high Finance Interest I can tell it is wrong. And, if this is exactly what has been calculated by the correct formula it is a wrong formula being formulated by someone who don't understand mathematics. I was assured that Bank Negara will investigate the matter accordingly provided I write a letter and supply the necessary documents to the Director of Corporate Communication of Bank Negara.

I was from Financial Institution's IT background and I was a Double Maths student. I just wanted to get the formula and calculate myself. If a scientific calculator can't help I am willing to write a program to calculate and I have got all the maths functions ready. I am very curious on the complication part and if it is so complicated to calculate then any bank can charge any amount to customers if there is outstanding payment and it is very easy to explain :"It is very complicated to calculate the interest, you cannot calculate yourself, you just have to accept it".

If I do not get any satisfactory answer from Bank Negara I will complain to Ministry of Finance. This type of case I will not give face to anyone especially the bank. If Ministry of Finance also told me the same thing:"The formula is too complicated for you to understand", I will then go back and study day and night and volunteer myself to write a program FOC for them to calculate and verify on the accuracy. COBOL, DELPHI, VB.NET, Java, pHp, any programming language will do the job well.

It is not the matter of small amount of money = RM15.60, it is my principle that if something not right and unfair to me, I will fight to the end.

霸道系列4之要改缴交率你要填Form

--Without Prejudice--
像话吗？本来大家都是缴交11%的，现在要大家少缴交3%你要大家去填Form。很多打工仔要去填Form都得拿Leave的，所以会有一群人没去更改而被逼缴少了，那么是否此政策是颠倒来做呢？

我觉得这样的政策有点霸道，没有考虑到广大市民的利益。

换与不换

想写这篇文章已久。-without prejudice-

新纪元学院风波让华社确实心痛。许久前，有位亲戚问我看是院长应该换或该保持原状，我顿时不知如何回答，也太敷衍的说换亦可因为在位已久，保持原状亦不坏因为学院也管理的还算得当。这亲戚当然不满意我的答复，也给了许多看法，当中不乏以一个家长为出发点，希望新院能改革得更好。

我尊敬的沈老不久前说过一身人最痛之一便是新院风波。看了让我有点惋惜。新院风波根本不该发生。一间有那么浓华族文化气息的学院根本不该因为这等个人问题而闹得那么大。新院不是柯嘉逊博士所拥有，董教总也并不属于叶新田。他们也不过是这些机构的领导人，说真的是可以换的．没有一间公司或机构会因为莫个人的离去而关门，就算他是那间公司的灵魂人物，只是要衡量及减低他的离去的影响．因为个人因素而搞得要学生出来请愿是否太丢人了?行政主任护主可以了解但学生是来读书的,甚么人当院长论不到他们来说,而且学生用甚么出发点来强调该维持现状或该换院长.花钱送学生来读书的家长当然对此事不满.

续约与否应该是行政上的问题。如果说新院主权归董教总，那么董教总有权力另聘新院长。但是问题的关键还是在于仆主关系的合法聘约．在这方面，任何一方犯错，另一方也有权力通过法律来解决．合约是当要或已撕破脸皮后用来保护应该被保护的那方的.没有合约,只是口头合约或传统式非发定约式,没有事情当然好,有事后甚么都不好.

我们尊贵的高教副部长是有智慧的.他竟然因为给人烦多了而开始回应此事了.高教部如果插手那么新院可要自重了.

柯博士对新院的贡献无可厚非,叶主席对华语教育的影响有目共睹.但是本人觉得这件事情他门都该负起全部责任.所以换吧,都换掉!搞一场马姥戏让大家看,不收费,然后不管戏如何结终,想要拍拍屁股离去?我看没那么容易了,要付出代价的.

偏心的外劳保安

气呀!今天我送老大到Bandar Puteri 10的幼儿圆去,我是直路的,都到Gate前了,那外劳保安就是叫我停下,明明我到他前面,为何我定要让路给一辆那么远来的豪华休旅车?这是我每天载送老大多个月来,第n次遭遇如此对待.我以为这是因为这些人是那儿的住户,但我出了Gate发现那豪华休旅车是住山顶的,他也是送仔来读书的.

我在面对这事后,望着这外劳许久,不肯离去,他也看了我,我那少用的，非常严肃与带点愤怒的眼神让他有点不安.他也向我招手以示歉意，我也猛踩油门离去。

我是平凡人，不是我要为那么点小事（我有时真的想我会不会太小气了）计较，但我真不明我为何总要让路给人。我又没有得罪那些外劳，我也开休旅车，只不过是便宜的那种，我先到而且太明显我应该走先，其它车（那儿好像很多豪华车呀）可能赶时间，但我也赶时间，而且那外劳怎知？我的心理真的不平衡，为何开豪华车的应该走先?我不是歧视或故意不爽那些开大车的人或因为自己没能力开大车所以自卑才写这文章，但我可对自己是最真的，所以不能骗自己，是真的不爽那外劳叫我让路给那些豪华车走先。

对自己真诚，才能对别人真诚嘛！不爽就敢敢讲啦。刚才去看网站看了那辆豪华休旅车的价钱，王八蛋酱贵，真的买不起。